Engagement Director
Lucia Ferraro
Lucia makes sure every engagement runs on time and delivers what was promised. She keeps clients informed from the first call to the final review.
Lucia leads delivery across the firm’s engagements. She is the person clients speak to week by week, and she is responsible for scope, milestones and quality from kickoff to handover.
Before joining the firm, she ran large cross-functional programmes in logistics and professional services, where clear ownership and regular reviews made the difference between a plan that worked and one that faded. She brings the same discipline to every project.
Lucia’s approach is simple: agree what success looks like, check progress every quarter and say so early when something needs to change.
Case studies
